OUR-351 - Not Getting Email Notifications for Replies to My Forum Posts

Created by Nicholas Westby 09 Oct 2015, 20:17:03 Updated by Sebastiaan Janssen 01 May 2016, 16:19:35

Relates to: OUR-378

Relates to: U4-6504

For example, I didn't get an email for this reply to my post: https://our.umbraco.org/forum/umbraco-7/using-umbraco-7/72045-is-umbraco-users-guide-book-still-relative-today


I also had a similar issue a while back, but I believe I have since changed my email address to a longer one: https://our.umbraco.org/forum/ourumb-dev-forum/bugs/47298-Not-Getting-Email-Notifications-on-Forum-Threads-Im-Subscribed-To

I have checked my junk folder, as well as Exchange Online's new clutter folder.

1 Attachments


Nicholas Westby 22 Oct 2015, 01:48:18

Here's another thread I haven't been getting email notifications for when people reply: https://our.umbraco.org/projects/developer-tools/diplo-trace-log-viewer/diplo-trace-log-viewer/72099-source-code-for-umbraco-6-log-viewer

Nicholas Westby 27 Apr 2016, 00:53:22

It just happened again. I was never sent an email notification for the thread created in a forum for a package I published: https://our.umbraco.org/projects/backoffice-extensions/formulate/formulate-questions/76847-empty-plugin-screen-after-install

Maybe this is related to the Umbraco core bug in which the SMTP client is not disposed of properly: http://issues.umbraco.org/issue/U4-6504

Nicholas Westby 29 Apr 2016, 16:51:51

This just happened again: https://our.umbraco.org/projects/backoffice-extensions/formulate/formulate-questions/76932-can-you-add-a-grid-layout-or-basic-text-box-within-a-form-layout

Sebastiaan Janssen 01 May 2016, 16:19:28

We had a misconfiguration back in October where no notifications would be sent :(

However this new problem is interesting.. This last post (and most likely the comments before that) were marked as spam initially and when we mark it as an approved account, notifications don't get sent. When new people post to the forum their posts automatically gets blocked for spam checking purposes. We're dealing with human spammers from low wage countries who get paid to defeat any captcha and other automated systems we can put in place. Therefore, notifications for these accounts do not get sent. I've just updated the system so that when a moderator approved a new account, all of the notifications DO get sent during the approval process. That way you shouldn't miss out on those in the future.

Priority: Normal

Type: Bug

State: Fixed




Backwards Compatible: True

Fix Submitted:

Affected versions:

Due in version:


Story Points: