U4-11315 - UmbracoHelper.TypedMediaAtRoot() returning no data since upgrading to Umbraco 7.10.4

Created by Peter Bridger 09 May 2018, 09:08:19 Updated by Sebastiaan Janssen 05 Sep 2018, 10:16:14

Is duplicated by: U4-11610

We've been running with Umbraco 7.6.3 on a live multi-site load balanced installation since late 2017.

Part of the website uses the UmbracoHelper.TypedMediaAtRoot() in order to retrieve a series of media nodes.

Since upgrading to Umbraco 7.10.4 this query is no longer returning any data in our production environment.

We did not see this issue occuring for local developers, in our test environment or our load balanced UAT environment.

By copying the production database locally, we are able to replicate the issue locally.

The following message is show within the logs:

  2018-05-08 11:28:05,506 [P4648/D9/T34] WARN  Umbraco.Web.PublishedCache.XmlPublishedCache.PublishedMediaCache - Failed (10 times) to retrieve medias from Examine index and had to load them from DB. This may indicate that the Examine index is corrupted.

Rebuilding the internal Examine indexes (or any others) from within the CMS back-office does not fix the issue.

Using the MediaService to retrieve media directly from the database works correctly and the expected media are returned.


Sebastiaan Janssen 09 May 2018, 09:47:59

That's unfortunate, luckily it works for most other people, so there seems to be something wrong with this particular site. Make sure to head on over to the forum at https://our.umbraco.org to get some help with that!

Priority: Major

Type: Bug

State: Can't Reproduce


Difficulty: Normal

Category: Architecture

Backwards Compatible: True

Fix Submitted:

Affected versions: 7.10.4

Due in version:


Story Points: