U4-6372 - Upgrade from 7.2.1 to 7.2.2 breaks media picker

Created by Shane Marsden 06 Mar 2015, 14:24:19 Updated by Tom Pipe 25 Aug 2015, 08:58:02

=What did you do?=

Upgraded existing working 7.2.1 project Tried to pick an image using a media picker in the following locations *rich-text editor (standalone) *rich-text editor (in grid) *macro with image property *macro with image property as grid item

Attempted resolutions at https://our.umbraco.org/forum/ourumb-dev-forum/bugs/61820-Media-picker-broken *browser empty cache and hard reload *replace /Umbraco/lib/jquery-file-upload/jquery.fileupload-angular.js file from 7.2.2 build

=What did you expect to happen?=

Expected to see a list of media items presented in the selection panel on the right

=What actually happened?=

See attached screenshot

1 Attachments


Shane Marsden 11 Mar 2015, 10:19:23


We have also tried the resolutions at https://our.umbraco.org/forum/umbraco-7/using-umbraco-7/61956-Error-in-media-picker-after-updating-721-to-722

*Empty your browser cache and see if that helps *Try going to the /config/ClientDependency.config file and increment the version number and then recycle the app pool. This is clearing the Umbraco backoffice cache. *overwriting the /bin,/umbraco and /umbraco_client folders

We still have the same problem.

Shane Marsden 11 Mar 2015, 12:01:37

I notice this isn't in the issues to be fixed for 7.2.3: https://our.umbraco.org/contribute/releases/723. As it's such a fundamental feature of the CMS, could you give some indication of when this will be investigated?

John Churchley 11 Mar 2015, 12:31:15

manually replacing the umbraco/umbraco_client directories manually fixed the issue for me. I belive the issue lied with Nuget not including all changes.


Shane Marsden 11 Mar 2015, 13:00:05

Hi John,

I have tried this again just now (I tried it earlier, see post above). We still have the same problem.

Sebastiaan Janssen 16 Mar 2015, 08:28:33

As far as I can see this is the only report of a broken media picker so I have to assume something is not right in your site.

I've just upgraded a site from 7.1.8 to 7.2.2 using NuGet and the media picker works fine. I can only assume that some files were not copied over correctly during your upgrade. I would recommend taking WinMerge and doing a folder compare between the clean Umbraco zip file from https://our.umbraco.org/contribute/releases/722 and your site to see if anything is missing/different.

Sebastiaan Janssen 16 Mar 2015, 08:29:37

Also, if you have done that and have more information (logs, javascript errors, make sure debug=false in your web.config) then make sur eto post those.

Phil Dye 27 May 2015, 08:17:05

I have the exact same issue, on a site upgraded from 7.2.1 to 7.2.4; working through the potential fixes now...

Phil Dye 27 May 2015, 08:29:40

For the record, manually copying the umbraco and umbraco_client folders from the clean package into the running site (and then incrementing the ClientDependency version and restarting the app) fixed the issue.

There are no changes in the site in my repo, and as we use msdeploy in our build process, it seems likely that the changes weren't deployed through the UmbracoCms.targets include injected into the build & deploy.

Priority: Critical

Type: Bug

State: Can't Reproduce


Difficulty: Normal


Backwards Compatible: True

Fix Submitted:

Affected versions: 7.2.2, 7.2.4

Due in version:


Story Points: